TERMS & CONDITIONS OF TRAVEL
Bernard Kavanagh & Sons Ltd
Bernard Kavanagh & Sons Ltd operates licensed public bus services under licence from the National Transport Authority (NTA).
These Terms and Conditions apply to all passengers travelling on services operated by Bernard Kavanagh & Sons Ltd.
By travelling on our services or purchasing a ticket you agree to comply with these terms.
CCTV may be in operation on vehicles for safety and security purposes in accordance with GDPR regulations.
The National Transport Authority is not responsible for the content of this website.
General Terms
Passengers with pre-booked digital tickets (Mullingar Town Services only) are given priority boarding to ensure they receive their reserved seat. Any remaining seats may then be offered to other passengers on a first-come, first-served basis.
While we will always attempt to accommodate passengers without pre-booked tickets, Bernard Kavanagh & Sons Ltd accepts no liability where a passenger cannot board due to lack of available seats. Passengers are strongly advised to pre-book tickets in advance (Mullingar Town Services only).
Free Travel Pass holders may travel free of charge on eligible services, subject to seat availability.
Passengers must ensure they are at the correct stop at least 5 minutes before departure.
Bernard Kavanagh & Sons Ltd strives to operate services as advertised but cannot guarantee exact departure or arrival times.
Services may be altered, delayed or cancelled due to circumstances outside our control including:
- Traffic congestion
- Road closures
- Mechanical issues
- Severe weather conditions
- Operational emergencies
Bernard Kavanagh & Sons Ltd accepts no liability for losses, missed connections or expenses arising from service delays or cancellations beyond our control.
Passengers travelling to airports are advised to schedule arrival at the airport at least 3 hours before flight departure.
Bernard Kavanagh & Sons Ltd accepts no responsibility for lost, stolen or damaged personal property.
Customer Conduct
Passengers must wear seatbelts where provided and remain seated while the vehicle is in motion.
Drivers reserve the right to refuse travel or remove passengers whose behaviour threatens the safety or comfort of others. Passengers may be refused travel or removed from the vehicle if they:
- Are intoxicated
- Use abusive language
- Smoke or vape – Smoking or vaping strictly prohibited on all vehicles.
- Consume alcohol - alcohol consumption or illegal drug use strictly prohibited on all vehicles
- Cause disturbance to other passengers
- Damage property
In serious cases, law enforcement authorities may be contacted.
Guide Dogs and Assistance Dogs are permitted on all services free of charge. Other animals are not permitted on board.
Children
Children under 5 years of age travel free when accompanied by a responsible passenger aged 16 or over.
Students & Young Adults
Passengers with a Student Leap Card or Young Adult Leap Card may receive up to 50% discounts on eligible tickets. (On services where Leap Cards are accepted).
The card must be presented when boarding. Failure to present a valid card may result in refusal of discounted travel.
Luggage Policy
Each passenger may bring:
One small item of hand luggage
All luggage is carried at the passenger’s own risk.
Bernard Kavanagh & Sons Ltd accepts no responsibility for loss or damage to luggage unless caused by proven negligence.
Food & Drink
Food and drink may be brought on board only if securely contained.
Strong smelling food or hot food is discouraged.
Passengers must remove all rubbish when leaving the vehicle.
Lost Property
Bernard Kavanagh & Sons Ltd accepts no responsibility for lost property.
Items found will be retained for 3 months before disposal.
Claims must include:
- Description of the item
- Date of travel
- Proof of identity
Accessibility
Bernard Kavanagh & Sons Ltd is committed to assisting passengers with disabilities.
Passengers requiring assistance are advised to provide 48 hours’ notice where possible.
Drivers may assist with:
- Boarding and alighting
- Luggage handling
- Guidance for visually impaired passengers
Wheelchair accessible vehicles operate on selected routes.
Personal Hygiene
Passengers must maintain reasonable standards of hygiene to ensure the comfort of others.
Passengers whose condition causes discomfort to others may be refused travel.
Customer Complaints
Complaints must be submitted within 14 days of the incident.
Email:
A response will normally be issued within 30 days.
Amendment of Terms
Bernard Kavanagh & Sons Ltd reserves the right to amend these terms and conditions at any time.
Passengers are advised to review the latest version before travelling.
"We want to thank you for a very enjoyable coach tour. Our tour would not have been as enjoyable without your guide. His personable style of humor, history and caring attitude contributed greatly to our vacation! He was able to call ahead to the hotels or restaurants where we were going to eat as a group. He would mention that there were 2 celiacs who needed gluten free meals. We didn't have to worry about getting sick!"
J. Rinehart,
Houston Celiac Support Group, USA.
Licenced by the Irish Aviation Authority, TO246
